In newer version of bigbluebutton including 2.4.x and 2.5.x if you installed in a machine you will notice that your audio is not connecting and you will see a alert notification in right sidebar and it state that call timed out (erro 1006), Even if you try to update to latest version still you will face the same problem of call timed out. You can try to restart the bigbluebutton but you will not see any difference.
This problem occurs when you try to join with microphone also note down that it could happen even if you enabled the turn and stun server , because reason behind this is something else , lets discuss about the why this error happen.
Reason: Call Timed Out (Error 1006):
Actually there could be multiple reason behind call timed out error but some are here explained :
- Verify that SSL is correctly installed in your bigbluebutton server
- it could happen because if you have enabled ssl but it is still try to connect wihout ssl or vice versa
- Other reason could be that the sip is not configured correctly
- If you have older version of bigbluebutton then it could happen that your sip is using plan-B which is no longer supported
Solutions (Answers)- Call Timed Out Error 1006:
There are multiple answers to fix that issue and personally if you ask me then i would try one by one and most of the time first solution works and solve our problem but you can try other solutions too in some case .
Answer 1 :
- Login to your bigbluebutton server (where you have installed bigbluebutton)
- Run
sudo bbb-conf --stop - Open
/usr/share/meteor/bundle/programs/server/assets/app/config/settings.yml - Change the value of
sipjsHackViaWsto reverse if already false then make true otherwise make it false and save the file - Run
sudo bbb-conf --start - you can ger some more idea here https://groups.google.com/g/bigbluebutton-setup/c/OebeVhGg3Z0
- And Now try to join the audio once again and it should work for sure and you will not see call timed out error (1006) anymore. In case if it doesn’t work in any case then revert back the value of settings.yml and try the answer 2.
Answer 2 :
- First Login to bigbluebutton via ssh or ftp
- Run
sudo bbb-conf --stop - Run
cd /etc/bigbluebutton/nginx/or visit that directory - Edit sip.nginx either via ftp or vim or nano editor and change the following thing
http://SERVER_IP:5066tohttps://SERVER_IP:7443- Make sure to note down the changes http to https and port 5066 to 7443
- Run
sudo bbb-conf --start - Now you can check your microphone connection and it will work for sure and no more called time out error in bigbluebutton
- Also you can make sure that you are not behind any network firewall in that case you need turn and coturn server installed.
Answer 3:
Last but not least if you are using older version of bigbluebutton (BBB) like 2.5 or previous to 2.5 then you would require to upgrade the server to latest version as in older version bigbluebutton is using plan-b which is no longer supported by chrome and it will be removed from Firefox very soon. But still if you can’t upgrade then you can hire us to fix that issue in your older version.
Final Thoughts :
Also if you are not able to fix issue or you need help, support, functionality enhancement in bigbluebutton, Greenlight , Recording, Custom Admin Panel, Bigbluebutton-HTML5 /GUI customization, New functionality you can talk to us or hire BBB developer.